-
Can I change my shipping address after placing an order?
If your order hasn't shipped yet, we may be able to update your address. Contact us immediately at info@fishewear.com or call 907-854-4775. -
Can I pick up my order in Anchorage?
We currently do not offer in-person pickup at our Anchorage location, but we ship quickly from our local HQ! Location: 4011 Arctic Blvd, Suite C Anchorage, AK 99503 Store Hours: Monday–Friday: 10:00 AM – 6:00 PM Saturday: 12:00 AM – 5:00 PM Sunday: Closed Come see the full lineup of FisheWear ge... -
Can I request “signature required” for delivery?
We do not currently offer this as a default service, but if you have special shipping needs, email us before placing your order. -
Can I ship my order to a friend as a gift?
Yes! Just enter their shipping information at checkout. If you want to include a gift note, we recommend sending us an email right after purchase with your order number. -
Do you offer expedited shipping?
At this time, we do not offer expedited shipping options at checkout. However, USPS Priority Mail is our fastest standard method and typically arrives in 3–5 business days. -
Yes! We offer free shipping on orders of $150 or more (subtotal). These typically ship via USPS Ground Advantage or Priority Mail.
-
We process orders year-round, but there may be delays during U.S. holidays and local Alaska observances. We'll always note delays on-site during peak times.
-
Yes. We ship worldwide using UPS and USPS International. Delivery times vary depending on location and customs. You’ll receive a tracking number once your order ships.
-
Yes! We’re happy to ship to PO Boxes via USPS. Just be sure to enter your PO Box address correctly during checkout.
-
How are sticker-only orders shipped?
Sticker-only orders ship via USPS First Class Mail and do not include tracking. These are processed like standard mail and may take a bit longer to arrive. -
How do I know if my order qualified for free shipping?
Free shipping applies to orders over $150 after any discounts. It will automatically appear at checkout when you qualify. -
As soon as your order ships, we’ll email you a tracking number so you can follow it from our HQ in Alaska to your doorstep.
-
How long does it take to process an order?
We aim to fulfill all orders within 24 hours of receiving them. Orders are processed in the order they're received, and high-volume periods may extend processing slightly. -
I made a mistake at checkout—can I cancel my order?
If your order hasn’t shipped yet, we can cancel or edit it. Email us right away at info@fishewear.com with your order number. -
My package is missing—what do I do?
First, check with your local postal carrier and neighbors. If it’s still missing, contact us at info@fishewear.com and we’ll help you file a claim. -
My tracking says “Delivered” but I haven’t received my package. What should I do?
tart by checking with neighbors, household members, and your local postal carrier. If you still can’t locate the package, contact us at info@fishewear.com to begin a missing package claim. -
What happens if my order arrives after I’ve left for a trip?
We recommend planning your order to allow for Alaska-based processing and shipping timelines. If you're worried about timing, let us know and we’ll do what we can to help. -
What if I live in a remote or APO/FPO address?
We ship via USPS, which can reach most APO/FPO and rural addresses. Be sure your address is formatted correctly and allow extra time for delivery. -
What if my order is delayed due to weather or natural events?
We ship from Anchorage, Alaska, where weather can impact carrier timelines. Delays due to storms, weather alerts, or other natural causes are outside our control. -
What if something is missing or damaged when I open my order?
Email us at info@fishewear.com. We’ll help you file a claim. Please note: We cannot send replacements until the claim is submitted with the carrier. -
What shipping methods are available in the U.S.?
We normally ship domestically via: USPS Priority Mail (3–5 business days) USPS First Class (stickers only) USPS Ground Advantage (for free shipping tiers) Note: USPS delivery dates are not guaranteed -
What should I do if I accidentally chose the wrong shipping method?
If your order hasn’t shipped, we may be able to change it. Email info@fishewear.com with your order number ASAP. -
When will my order ship if I place it on a weekend?
Orders placed after 2 PM AKST on Fridays will be processed the following Monday. -
All orders are shipped from our home base in Anchorage, Alaska. We’re proud to pack and process every order with care, right from our HQ. Location: 4011 Arctic Blvd, Suite C Anchorage, AK 99503 Store Hours: Monday–Friday: 10:00 AM – 6:00 PM Saturday: 12:00 AM – 5:00 PM Sunday: Closed
-
Why did I receive only part of my order?
Some items may ship separately depending on size, weight, or inventory status. Check your confirmation email(s) for multiple tracking numbers. If you’re unsure, reach out and we’ll confirm shipment status. -
Why didn’t I receive my free shipping even though my cart was over $150?
Free shipping applies to orders of $150 after discounts (not including tax or shipping). Double check your subtotal and try adjusting your cart to qualify. -
Why is my USPS tracking not updating?
Sometimes USPS tracking can lag, especially for remote or rural destinations. We recommend giving it 24–48 hours. If your package still hasn’t updated, feel free to reach out to us. -
Will I be notified when my order ships?
Yes—once your order leaves our HQ, you’ll receive a shipping confirmation email with tracking details. Be sure to check spam/junk folders too. -
Will I have to pay customs or import fees?
If you're ordering from outside the U.S., you may be responsible for customs fees, duties, or taxes upon delivery. Fishe is not liable for these charges.