Exchanges & Returns

  • Are any items non-returnable or final sale?

    Yes. The following are not eligible for return or exchange: Final sale items Worn or washed products Certain limited-edition items (when marked final sale) Any exceptions will always be noted in the product description.
  • Can I exchange for a different item?

    In most cases, exchanges are for the same item in a different size. If you would like a different product, we recommend requesting a refund (if eligible) and placing a new order.
  • Do I need approval before sending items back?

    Yes. Please wait for approval through the return portal before shipping anything back. Items sent without approval may be delayed or rejected.
  • How do I start a return or exchange?

    All returns and exchanges must be submitted through our online return portal using your order number and email address. Once your request is approved, you’ll receive instructions for sending your item back.
  • How long does the process take?

    Once we receive your return: Please allow 5–10 business days for processing You’ll receive an email when your refund is issued or your exchange ships Refunds are issued to your original payment method and may take additional time to appear depending on your bank.
  • What condition must items be in?

    To be eligible for return or exchange, items must be: Unworn and unwashed In original condition With all tags attached In resellable condition Items showing wear or use may not be accepted.
  • What if I need help during the process?

    If you have questions at any point, contact us at info@fishewear.com or call 907-854-4775 and we’re happy to help.
  • Where do I send my return?

    Return instructions and shipping details are provided after your request is approved through the portal. Please do not send items before receiving these instructions.
  • Who pays for shipping on returns and exchanges?

    Customers are responsible for shipping items back to us for returns and exchanges. However, for approved exchanges, we cover the shipping cost of sending the replacement item back to you. We do not provide prepaid return shipping labels.