-
Are any items non-returnable or non-exchangeable?
Yes. Final sale items, worn or washed products, and certain limited editions are not eligible for return or exchange. -
Can I exchange for a different style, or only for a different size?
In most cases, exchanges are limited to the same item in a different size. If you want a completely different item, we recommend requesting a refund and placing a new order. -
Do I need approval before sending something back?
Yes. Please wait for return approval via the online portal before shipping anything back to us. Items sent without approval may be rejected. -
Do I need a receipt or proof of purchase?
Yes. You’ll need your order number and email address to start a return through our portal. This acts as your proof of purchase. -
How do I initiate an exchange or return?
Visit our online exchange and return portal to begin the process. You’ll need your order number and the email address used at checkout. -
How long does the exchange or return process take?
Once we receive your item, it usually takes 5–10 business days to process your refund or exchange. You’ll be notified by email once complete. -
Approved refunds are issued back to your original payment method. It may take several business days for the transaction to appear on your statement.
-
Is there an online portal for processing exchanges and returns?
Yes! All Fishe exchanges and returns must be submitted through our online portal to ensure your request is tracked and processed properly. -
What are the instructions for packaging a return or exchange?
Items must be unworn, unwashed, and in original condition with all tags attached. Use protective packaging to prevent damage during return shipping. Exchange Portal -
What condition must the item be in to qualify for a return or exchange?
To be eligible, items must be unused, unwashed, with original tags, and in sellable condition. Items that show signs of wear may not be accepted. -
What happens after I send my item back?
You’ll receive a confirmation email when we receive and process your item. Exchanges will ship out shortly after; refunds will be issued to your original payment method. -
What if I have a question about the exchange or return process?
If you need help, reach out to our team at info@fishewear.com or give us a call at 907-854-4775. We're happy to guide you through it. -
What’s the policy for exchanging or returning sale items?
Sale items are final sale unless otherwise noted. If eligible, any exceptions will be listed in the product description at the time of purchase. -
Where should I send my return or exchange?
Return instructions and shipping details will be provided after your request is approved through the portal. Do not send items before receiving this info. -
Will I be notified when my return or exchange is processed?
Yes. We’ll email you as soon as your return or exchange has been processed, along with tracking info if we’re shipping a replacement.