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Can I reset my password directly from my customer account page?
Yes—on most themes, you'll find a “Reset your Password” link within your account page. It directs you to the reset form where you can enter your email for a reset link. -
Can I use a one-time login code instead of a password?
Yes—if enabled, you can use a one-time 6-digit login code sent to your email, bypassing the password reset process. -
How do I change my email address for my account?
Go into your Account Information from your account page and look for an "Edit email" option. Save your changes, then confirm the new address via the verification email. -
How do I reset my password if I forgot it?
Go to the Login page and click "Forgot your password?". Enter your account email, and you'll receive a password reset link. Set your new password and log in again. -
What are the password requirements for customer accounts?
Passwords should be at least 8 characters long and ideally include letters, numbers, or symbols. Use a unique password—don't reuse one from another site. -
What if I forgot both my email and password?
Try each email address you may have used. If none work, contact us at info@fishewear.com for further help—please include your order number if available. -
What should I do if I can't log in to my account?
First, confirm you're using the correct email and password. If you're locked out, use the password reset link. Still having trouble? Check your spam folder or contact info@fishewear.com for extra help. -
What should I do if my new email is stuck on "pending"?
A "pending" email means you need to verify ownership. Check your inbox (or spam) and click the verification link. If you don’t receive it, contact support to resend. -
Why didn't I receive the password reset email?
First, check your spam/junk folder. If it’s not there, wait a few minutes and try again. Still missing? Contact us to send a manual reset email. -
Why don't I see a "Forgot password" link on the login page?
Some site themes hide the link using custom CSS. If you don’t see it, reach out and we’ll email you the reset link manually.